Tuesday, January 20, 2009

"Windows cannot unload your registry class file" error message when you log off Terminal Services

When you log off Terminal Services, you may receive the following Event ID 1000 event message:

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Description:
Windows cannot unload your registry class file. If you have a roaming profile, your settings are not replicated. Contact your administrator.
Details:
------------------------------
Access is denied
This problem may occur after Microsoft Windows Installer installs a program on the computer.

This problem occurs because of a registry handle leak in Windows Installer. This problem was first exposed after the installation of the MS03-026 security update.

Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

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